| Refund Policy |
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Ordering Online Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address below. WE CANNOT BE HELD RESPONSIBLE FOR ANY ITEMS THAT GET LOST IN THE POST THERE IS AN OPTION TO PURCHASE RECORDED DELIVERY OR FOR INTERNATIONAL ORDERS AIRSURE OR INTERNATIONAL SIGNED FOR.IN THE EVENT A PARCEL SHOULD GET LOST WE WILL CARRY OUT THE CLAIM ON YOUR BEHALF WITH ROYAL MAIL OR PARCELFORCE UNTIL WE GET YOU A REFUND.
Return / Refund Policy RETURNS: . If you are not satisfied with the goods you must inform us within seven days of your receipt of the goods, and return within 10 days of receipt. We will arrange a full refund or exchange for the item or items however we do not refund any postage costs. All products to be returned must be carefully repackaged in their original packing and it is recommended that you obtain proof of postage or recorded delivery is obtained. Please bear in mind that if the goods you are returning value is above £36GBP it is not covered by Royal Mail unless the correct method of return is used your local post office would advise you of the most secure method in this event. |
